Our Policies

The Professor's Pen is one of very few editing services that GUARANTEES client satisfaction! If there is ANYTHING about our work with which you are not 100% satisfied, we will correct it at no additional charge.

Our POLICIES and your PROTECTION

Refund Policy

The Professor's Pen diligently edits a product according to the client's preference. If the client is dissatisfied with the final edited doucment, TPP will resolve the dispute. If dissatisfied, contact TPP within seven days of delivery of the edited document and send your reasons for dissatisfaction.

TPP will assess the client's comments and do one of the following:

Edit the work once more at no additional cost to the client.
Decide that the editing work was performed diligently and correctly.
Determine that a refund is appropriate. If a refund is issued, the original amount will be made to the customer.

Privacy Policy

TPP holds your document in strictest confidence. In other words, TPP never gives, sells, or transfers your name or personal information to any outside source.

Website Terms of Use and Disclaimers

Your use of this Internet website (Site) is subject to the following terms of use. Please read them carefully and thoughtfully. Your use of this Site indicates your acceptance of these terms. If you do not accept these terms, then please do not use this Site.

Responses to Online Requests and Delivery of Edited Documents

TPP strives to respond to online requests in a prompt manner. TPP is not responsible for any losses, however, if the client’s chosen method of receipt for edited documents (email, fax, and so on) is not functioning properly. It is incumbent on the client to inform TPP of alternative methods of receipt.

Guarantee and Limitation of Liability

TPP guarantees its editing services. TPP does not advice regarding the substance of a document, including checking the accuracy of sources and quotations. TPP only proofreads and edits documents.

TPP will not be held liable for damages (whether consequential, incidental, or otherwise), resulting from losses the Client incurs relating to documents edited by TPP, including but not limited to lost revenues, income, or profits and loss of business. The Client’s damages for a claim against The Professor’s Pen shall be limited to the amount paid to TPP for its services.

TPP will perform its best efforts in delivering the Client’s documents in the manner the Client requested. It is incumbent on the Client to inform TPP of alternative methods of document receipt when the agreed method of delivery is functioning improperly and a delay occurs in delivering the Client’s edited documents.
Any legal proceeding concerning this Agreement, the services rendered under it, or the fees due under this Agreement (whether in Court or Arbitration) shall be brought in the County of Maricopa.

*All submissions to The Professor's Pen are the intellectual property of their original author
and will always remain confidential.

Testimonials

Clint Mullins“I spend hours each day building written training content for our internal and external customers, and it can be easy to miss the forest for the trees when proofreading. Judy’s expert eye and knowledge of language and grammar has been a tremendous resource that I would never go without. She gives our content the professionalism we need to stay at the top of our game.”
Jared L. Aragona“I hired The Professor's Pen to proofread my book-length manuscript and synopsis. They were fast, very reasonable with pricing, and their work was outstanding. I highly recommend their editing service.”
Mike Pastore“TheProfessorspen.com is a fantastic service that I highly recommend. They provide quality service in such a timely fashion, you can't ask for anything better. They are an extremely great team to work with. Thanks again!”

Maggie Gabrick“Professor's Pen was responsive to my wants as a writer. I submitted my request late one night and they got my project rolling the very next day. They also edited my piece in an expedited manner...over a holiday weekend, too! They are knowledgeable in their field and technologically competent. They even emailed me to follow up to make sure I was satisfied with the job once it was completed.”
Pierre O'Rourke“I have high praise for Judy Worman! She has served as my editor and co-editor on three manuscripts and a screenplay. She has also assisted me on numerous drafts and letters. Her work is prompt, high quality, and often contains suggestions to better my project. She has the ability to enhance my words without losing my message.”

Keely Colvin“It is with great privilege that I write a recommendation for The Professor’s Pen. BillingTree has utilized their editing services for many years. A recent project that The Professor’s Pen completed successfully was editing our entire website. The project was completed in a timely manner and it was a pleasure working with their staff. BillingTree looks forward to working with The Professor’s Pen again soon. We would gladly recommend any company utilizing their services to ensure accuracy and friendly service.”
Pierre O'Rourke“Judy Worman is a blessing as an editor. She has a keen eye and the expertise to correct grammatical mistakes as well as enhance the message in the words. Her flexibility enables her to work in various venues. In my case, she has assisted me in three novels, various newspaper columns, and one script. Her edits are easy to understand and she is always willing to discuss her suggestions. My work is always improved by Judy and I learn in the process.”

Inseong Kim“My experience with The Professor’s Pens was extraordinary. They were prompt, well organized and professional. Most of all, they finished the service in an expedite manner just as they promised. I recommend The Professor’s Pens to anyone who needs editing service”
Maria Lucia“I have just recently flown across the country to work on the final editing of my manuscript with The Professor’s Pen. I knew that I was taking a big risk flying to a new place to work and expected a lot from the chief editor in terms of professionalism, social interaction “hand holding” and suggestions to make my manuscript the best that it could be. They stepped up to the plate and delivered and they delivered big. They not only took me by the hand but walked me through every chapter carefully and thoroughly. I feel really taken care of as a client and recommend their services to all authors who care deeply about their work. They are professional, warm, and tastefully seasoned at what they do. Yummm!”